Help Desk Manager- "W-TRS"
V2X •
Position Type: Permanent
Job Description:
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
Help Desk Manager
Job Description:
*Provides daily supervision and direction to help desk specialists.
*Provides help desk services and acts as the POC for creating, responding to, and resolving end user incidents.
*Coordinates Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user.
*Oversees helpdesk tickets creation within the Softphone Sharpen IT Service Management (ITSM) tool.
*Provides oversight and guidance with troubleshooting and repairing end user devices.
*Ensures incidents are routed and/or escalated to the appropriate support group.
Education/Experience:
*(10+BA/BS or 5+MA/MS) or (14+AA/No Degree).
Certification(s):
None
Required Experience :
*Experience providing daily supervision and direction to help desk specialists.
*Experience providing help desk services and acting as the POC for creating, responding to, and resolving end-user incidents.
*Experience coordinating Incident Reports and Service Request resolutions with the proper personnel at various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user.
*Experience overseeing helpdesk ticket creation within the Softphone Sharpen IT Service Management (ITSM) tool.
*Experience providing oversight and guidance with troubleshooting and repairing end-user devices.
*Experience ensuring incidents are routed and/or escalated to the appropriate support group.
Clearance:
NACI Background Check.
Benefits include the following:
- Healthcare coverage
- Retirement plan
- Life insurance, AD&D, and disability benefits
- Wellness programs
- Paid time off, including holidays
- Learning and Development resources
- Employee assistance resources
Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans.
V2X is committed to building a diverse and inclusive environment in which we recognize and value each others differences as well as fostering a culture that promotes its core values: Professionalism, Integrity, and Respect. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran.
Job Ident #:
HELPD011293
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